Refund policy
Return & Refund Policy — Halo Football
Halo Football sends confirmed orders to production as quickly as possible. Since most products are made to order, cancellation and refund eligibility depends on when the request is received.
Cancellation and Refund Timeline
| Request received | Refund eligibility |
|---|---|
| Within 24 hours of purchase | Full refund (100%), no questions asked. |
| Between 24 and 48 hours after purchase | 80% refund. A 20% processing fee applies because production may already be underway. |
| After 48 hours or after production has started | Cancellation is no longer available. After delivery, requests are accepted only for approved manufacturing defects or incorrect or damaged items. |
Undelivered Order Protection
If an order has not been delivered within 45 calendar days from the purchase date, you may request a full refund or reshipment when the most recent official tracking number shows no recent movement or clear delivery progress.
This protection applies to undelivered orders with missing, inactive, or clearly stalled tracking. Orders that show recent movement, customs processing, arrival in the destination country, transfer to a local carrier, out-for-delivery status, or a delivery attempt are not eligible until the carrier confirms that the shipment is inactive or has a delivery problem.
Orders marked as delivered by the carrier are not eligible under this protection. If a replacement tracking number is issued, the most recent official tracking number will be used to evaluate the order.
Final Sale After Delivery
Once an order has been delivered, the sale is final unless the product has a manufacturing defect or the customer received an incorrect or damaged item.
We do not accept returns, exchanges, or refunds for change of mind, team or match results, event outcomes, delivery timing after the package has arrived, sizing or fit issues, or other personal preferences. This restriction does not affect rights that cannot legally be waived.
Personalized and Custom Products
Products customized with a name or number cannot be refunded after the first 24 hours because they are produced specifically for the customer and cannot be resold.
Defective, Damaged, or Incorrect Products
Please inspect your order immediately after delivery. If an item has a manufacturing defect, arrives damaged, or differs from the item ordered, you must notify support@halofootball.com within 7 calendar days of delivery. Include the order number and clear photos or videos showing the reported issue.
To qualify for an authorized return, the product must not have been worn, washed, tested in use, altered, or otherwise used. All original tags must remain attached and intact, and the product must be kept in its original packaging with all accessories and materials received. The customer must also provide valid proof of purchase and payment. Products with removed tags, missing or discarded packaging, signs of use, washing, odors, stains, alterations, or customer-caused damage will not be accepted.
Halo Football will review the evidence before authorizing a return. If the request is approved, we will provide return instructions and offer an appropriate replacement or refund. Sending a product back without prior written authorization does not guarantee acceptance or reimbursement.
Sizing and Fit
Size guides are provided on product pages. Because products are made to order, sizing and fit issues are not eligible for a return, exchange, or refund. Customers should review the applicable size chart before completing a purchase.
How to Report an Eligible Issue
- Email support@halofootball.com and include your order number.
- Attach clear photos or videos showing the defect, damage, or incorrect item.
- Wait for approval and return instructions before shipping anything back.
- Products sent without prior authorization will not be accepted.
Non-Returnable Products
- Delivered products without an approved defect, damage, or incorrect-item claim.
- Personalized or customized products after 24 hours.
- Products returned because of sizing or fit.
- Products returned because of a change of mind or personal preference.
- Products without their original tags or original packaging.
- Products that have been worn, washed, used, altered, or damaged by the customer.
- Gift cards.
Refund Processing
Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds.
If more than 15 business days have passed since approval, contact support@halofootball.com.
This policy does not limit any mandatory consumer rights provided by applicable law.
Questions?
For questions about returns, cancellations, or refunds, contact support@halofootball.com.